Rental Questions

Being on an island we have limited staff, and the store can get quite busy at times, making deliveries a challenge. For the most part we prefer not to deliver bikes, however there are a few exceptions. We will deliver in the following circumstances:

• You are coming to the island via personal watercraft to Scudder Marina
• You are coming to the island via plane to the airport
• You are renting for multiple days in a row

Here are a few things to note regarding deliveries:

• We are not able to deliver tandem bikes due to their size
• E-bikes are quite heavy so we prefer to not deliver them if we can avoid it
• We may not be able to deliver right at your specified time, especially if you are calling in for immediate delivery
  
• Typically we try to do all of our deliveries for the day between 9am and 10am
• All waivers must be signed before we are able to do the delivery
• If we are delivering e-bikes EVERYONE that is riding an e-bike MUST BE PRESENT for a brief e-bike lesson, regardless of if you have rode an e-bike before or not
• If you are on the island, it is always a good idea to stop by our store the day before your delivery is scheduled, this way we can ensure that everything is in order (ie. every has signed their waivers), bikes fit everyone appropriately, you can grab the correct size helmets, and if you are getting e-bikes we can do the lesson the night before so that we do not have to worry about it the morning of (though we are happy to do a refresher if needed)

If you require delivery, you can still make your reservation online, and then just email us at [email protected] or give our store a call at 519-724-2828 with the details regarding your delivery and we will make note of it on our end.

We have a fairly large fleet of bikes, so we typically don't completely run out, but on holidays and long weekends, and when it is just really nice out we can get very busy and you may not be able to find any reservations available online. If that is the case we may still be able to help!

We sometimes have a select amount of miscellanous bikes that we have not listed online so if you are not finding something available please give us a call at 519.724.2828 or email us at [email protected] with what you are looking for and we will let you know if we have anything left available. Please do not consider yourself to have a reservation without confirmation from one of our employees.

Yes. This is non-negotiable, it doesn't matter how old you are, what type of equipment you are renting, or how uncool you think helmets are. I guarantee if you smash your bare head on the ground you'll have wished you were wearing a helmet.

Your options are to wear a helmet or not rent a bike.

Helmets are included in the price of all rentals. Helmets are sanitized after every use. We do have hair nets available if you would like to wear one under your helmet. You are welcome to bring your own helmets if you have them.

Yes, all of our equipment is cleaned on a regular basis. We try to give our bikes a quick wipe down at the beginning of each day however it can be quite labour intensive and depending on how many reservations we have to prepare we may not get through all of the bikes before the first ferry arrives. Bikes that have been set aside for reservations are the first to be cleaned.

All worn helmets are kept separate from clean ones when they are returned where they are promptly sprayed with a disinfectant, left to dry and then returned to our bins of clean hemlets.

Yes, children must wear a helmet even if they are sitting in one of our trailers. In addition to it being a requirement by our insurance company, it is law in Ontario that anyone under the age of 16 must wear a helmet regardless of if they are on a bike or in a trailer being pulled by a bike.

No, you may not attach any accessories of your own to our bicycles. This includes seats for children, training wheels, baskets, racks, beverage holders, etc.

In general there is not really a required age. With that said children under the age of 1 or that cannot sit on their own are not to be put in a trailer as per the manufacturers specifications. 

Anyone under the age of 18 must have a parent or guardian sign a contract and rental agreement on their behalf.

Anyone under the age of 18 is not allowed to rent or ride any of our e-bikes.

Anyone renting or riding any of our e-bikes must be at least 18 years of age.

Cancellations are subject to a 3% cancellation fee. If you need to cancel your reservation due to the cancellation of ferry transportation services to Pelee Island by the ferry transportation service provider you may not be required to pay the 3% cancellation fee.

All cancellations must be made by 10:30am on the day of your reservation, or within one hour of ferry service cancellations by the ferry transportation service provider. No-shows and cancellations made outside of this time frame are not eligible for a refund of any sort.

You can contact us to cancel your reservation by calling 519.724.2828 or emailing [email protected]. If we do not answer please leave a message. We will call you back or email you back to confirm your cancellation.

While we do our best to ensure our bikes are well maintained and ready to go worry free for the day an issue here and there is inevitable.

If you find yourself with a flat tire, or other issues throughout the day please call us right away at 519.724.2828, let us know where you are and what bike you have and we will bring you a new one and get you back on the road as soon as possible.

E-bikes are entitled to one fully charged battery per day. We almost never see people coming back with half a charge let alone a completely depleted battery.

Should your e-bike battery run out they are still rideable as a regular pedal bike. If you would like a replacement battery you can come back to our store and get one for $5 or if we need to deliver a battery the charge is $10.

No, you may not share your equipment with anyone else. The reasoning for this is that all riders must fill out and sign a waiver, if you are sharing with someone else that means that they have most likely not signed a waiver and are not covered to use our equipment. Additionally if someone else damages your rental equipment you will still be liable to pay for those damages.

This is dependent on what the issue is. For general wear and tear you will not be required to pay anything - The most common problems that we see here are flat tires and broken derailleur hangers, neither of which are typically charged to the customer.

If however equipment is damaged due to neglect or misuse you will be responsible to pay for the repair. This includes crashing bikes, laying them down as opposed to using the kickstand, knocking them over, breaking helmets, double riding, overloading racks or baskets, and more. Cost for repair is dependent on the damage done.

Small scratches and chips in the paint from stones flinging up from the road are considered general wear and tear and are not charged as damage to the customer.

Due to the potential of allergies for some children we ask that you do not allow dogs or any other pets in our child carts.

Children or any other human absolutely may not ride in any of our bikes baskets or on any of our bike racks. The baskets and racks are not rated to hold too much weight, and it is just an unsafe idea in general.

We do occasionally have people with very small dogs that will ride in the basket. If you choose to do that it is 100% at your own risk. Our baskets have a maximum weight limit of 11lb, and they do not have any padding on the bottom so you may want to bring a small blanket for the dog to lay on.

Obviously this depends on how fast you ride and how often and long you stop. In general if you are planning to ride around the entire perimeter of the island we usually say it will take somewhere between 2.5 - 4.5 hours. You can view our suggested bike routes along with distances, approximate times, and places you will ride by here: https://www.thepeleeshop.com/bike-maps

We do offer discounts for large school groups and field trips.

Please contact us via email at [email protected] or phone at 519.724.2828 to make these group reservations.

While we appreciate it if your bikes are returned on time we understand that it might take a little bit longer getting back than you expected. For this reason we do allow a 30 minute buffer on return times, we do appreciate if you can call us to let us know you will be a little bit late. Anything later than that and we will charge your card for the next increment of rental time up until the equipment is returned (ie. if you rented for 3 hours then you may be charged for a full day. If you return the bike the next day within 24 hours of pick up you will be charged for 24 hours, and so on).

We are located pretty well right across the street from the ferry dock. When you get off the ferry there are two blue buildings across the street - The Westview Tavern to the left and Pelee Island Heritage Centre "Town Hall" Building to the right. Follow the driveway between the two of them toward the pavilion at the back of the parking lot and you will find us in another blue building directly behind The Westview Tavern. 

All of the bikes listed on our website are categorized by style and size. Each morning we pull out all of the reserved bikes and set them aside based on what we think will be the most suitable for you. It is easiest and quickes if you take the bikes that we have set aside for you as each bike is linked specifically to your reservation number in our system, however if you chose the wrong size, or style of bike you are welcome to switch it as long as there is something else available and one of our staff approves of it.

Our Townie bikes are almost identical to what you see on our website and are available in a handful of different colours. The main difference is that they all have baskets on the front of them but the photos on our website do not show the basket.

Our hybrid/mountain bikes on the other hand can vary a fair bit in terms of what you get. We have a much wider range of hybrid and mountain bike styles and while we do have ones that match the photos shown on our website you may end up with something quite different looking.

All of our tandem bikes are exactly the same. They are a cruiser style with a basket on the front and a rack on the back.

All of our tricycles are almost identical with the exception of colour.

Our kids bikes consist of a very mixed sort of brands and styles so we will simply choose the one that we think will best suit your child based on the height provided.

All of our e-bikes are Aventon Level 3 and the photos on our website should coincide with the style and size that you choose.

There are two main factors that play a role in ideal bike size. They are Rider height, and rider inseam. 

We have included charts on each product page with approximate size recommendations based on height and inseam.

If you choose a bike and find that it doesn't seem to be quite the right fit when you arrive, we will be more than happy to switch it out for a different size or style as long as one is available.

We do not provide bike locks. Rental bikes have been available on Pelee Island for decades and while we don't want to jynx it, theft has never really been an issue or concern. While there are some bike racks located here and there throughout the island there are certainly not enough for all the bikes on the island so often times there isn't even somewhere for you to lock a bike up. If you have a lock and would like to bring it to ease your mind you are more than welcome to do so.

YES! Once you make your reservation you should recieve an email as well as a text message with a link to sign the wavier.

If you have made a reservation on behalf of others it is imperitive that you forward that link to each person in your group so that they can also sign the waiver.

If you are walking in to make a reservation PLEASE SIGN THE WAIVER BEFORE COMING IF POSSIBLE! The waiver is lengthy and typically takes a few minutes per person to fill out and we only have three tablets available to be used to sign waivers so if there is a long line of people that need to sign waivers it will drastically increase the amount of time it takes to check in!

Waivers can be signed by going to  https://ewaiverpro.app/edoc/ThePeleeShop